Refund & Returns Policy
All orders are fulfilled and delivered by our verified delivery partner, GulfCOD, under their 30-day replacement policy.
If your item arrives damaged or defective
Contact us within 30 days of delivery via Instagram or Threads @kasvera.store with your order details and a photo of the issue. We will arrange a replacement through the same GulfCOD delivery process, at no extra cost to you.
What this covers
- Items that arrive damaged in transit
- Items with a manufacturing defect
- Wrong item received
What this does not cover
Because every order is Cash on Delivery with no online payment processed, there is no card or bank refund to issue. Our policy is a replacement policy, not a cash refund policy: if the product you received is faulty or damaged, we send you a new one. Change-of-mind returns on undamaged items are not currently offered.
How to request a replacement
Message us on Instagram or Threads @kasvera.store with your order number and a short description or photo of the problem. We’ll coordinate the replacement delivery with GulfCOD directly.